Privacy Policy
Your privacy matters to us. This policy explains how montriveloqa collects, uses, and protects your personal information when you use our budget allocation methods platform.
Last Updated: January 15, 2025 - This privacy policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Information We Collect
montriveloqa collects various types of information to provide you with our budget allocation methods platform and educational services. We believe in transparency about what information we gather and why we need it.
Personal Information
Name, email address, phone number, mailing address, and payment information when you register for courses or use our services.
Technical Data
IP address, browser type, device information, operating system, and website usage patterns to improve our platform performance.
Educational Progress
Course completion status, quiz results, learning preferences, and engagement metrics to personalize your educational experience.
Communication Records
Support tickets, email correspondence, feedback submissions, and any other communications you have with our team.
Methods of Collection
- Directly from you when you create an account, register for courses, or contact our support team
- Automatically through cookies and similar technologies as you navigate our website
- From third-party payment processors when you make purchases (limited to transaction confirmation data)
- Through analytics tools that help us understand how users interact with our platform
How We Use Your Information
We use your personal information for specific, legitimate purposes that directly relate to providing you with quality educational services and platform functionality.
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Course delivery and progress tracking | Contract performance | Account info, learning progress |
| Payment processing and billing | Contract performance | Payment details, contact info |
| Customer support and communication | Legitimate interest | Contact info, support history |
| Platform improvement and analytics | Legitimate interest | Usage data, technical information |
| Legal compliance and fraud prevention | Legal obligation | Account data, transaction records |
We never sell your personal information to third parties. Any data sharing is limited to essential service providers who help us operate our platform under strict confidentiality agreements.
Data Sharing and Disclosure
montriveloqa maintains strict controls over how your personal information is shared. We only disclose your information in specific circumstances that are necessary for our service delivery or required by law.
Service Providers
We work with carefully selected third-party service providers who assist us in operating our platform. These include:
- Payment processors for secure transaction handling (Stripe, PayPal)
- Cloud hosting services for data storage and platform infrastructure (Amazon Web Services)
- Email service providers for course communications and updates
- Analytics providers to help us understand platform usage patterns
Legal Requirements
We may disclose your personal information when required by law, such as in response to court orders, government investigations, or to comply with Canadian privacy legislation. We will notify you of such requests unless prohibited by law.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will provide advance notice and ensure the receiving party maintains equivalent privacy protections.
Your Privacy Rights
Under Canadian privacy law, you have several important rights regarding your personal information. We're committed to honoring these rights and making them easy to exercise.
Right to Access
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Right to Correction
Update or correct any inaccurate personal information in your account at any time through your profile settings or by contacting us.
Right to Deletion
Request deletion of your personal information, subject to legal and contractual obligations we may have to retain certain records.
Right to Portability
Receive your personal information in a structured, machine-readable format for transfer to another service provider.
Right to Withdraw Consent
Withdraw consent for non-essential processing activities, such as marketing communications, at any time.
Right to Lodge Complaints
File a complaint with the Privacy Commissioner of Canada if you believe we've mishandled your personal information.
To exercise any of these rights, contact our privacy team at info@montriveloqa.com with your request and account details. We'll respond within 30 days and verify your identity before processing any requests.
Data Security and Protection
Protecting your personal information is a top priority. We implement multiple layers of security measures to safeguard your data against unauthorized access, disclosure, or misuse.
Technical Safeguards
- SSL encryption for all data transmission between your browser and our servers
- Advanced firewall protection and intrusion detection systems
- Regular security audits and penetration testing by third-party experts
- Encrypted data storage with restricted access controls
- Multi-factor authentication for administrative access
Organizational Measures
- Privacy training for all employees who handle personal information
- Strict access controls limiting who can view your data to essential personnel only
- Confidentiality agreements with all staff and service providers
- Regular review and updating of our privacy practices and security protocols
While we maintain industry-standard security measures, no system is completely secure. We encourage you to use strong passwords and notify us immediately if you suspect any unauthorized access to your account.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | While account is active + 7 years after closure | Service delivery, legal compliance |
| Course progress data | While account is active + 3 years | Certificate validation, transcript provision |
| Payment records | 7 years from transaction date | Tax compliance, financial audits |
| Support communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Website analytics | 26 months from collection | Platform improvement, trend analysis |
Deletion Process
When retention periods expire or you request deletion, we permanently remove your personal information from our active systems. Backup systems are purged within 90 days following deletion from primary systems. Some anonymized, aggregated data may be retained indefinitely for statistical purposes.
International Data Transfers
While montriveloqa primarily operates within Canada, some of our service providers may process your information outside of Canada. We ensure adequate protection for any international transfers of your personal information.
Transfer Safeguards
- We only transfer data to countries with adequate privacy protection as recognized by Canadian privacy authorities
- Service providers must sign data processing agreements that include privacy protection clauses
- Regular compliance audits ensure international partners maintain appropriate safeguards
- You have the right to request information about any international transfers of your data
Currently, some data may be processed in the United States by our cloud hosting provider under appropriate contractual protections. This processing is limited to technical infrastructure management and does not involve manual review of your personal information.
Cookies and Tracking Technologies
montriveloqa uses cookies and similar technologies to improve your browsing experience, analyze website performance, and provide personalized content. You have control over how these technologies are used.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality like user authentication and security features
- Performance Cookies: Help us understand how you use our website to improve performance and user experience
- Functional Cookies: Remember your preferences and provide enhanced features like language selection
- Analytics Cookies: Collect anonymous information about website usage patterns for improvement purposes
Managing Your Cookie Preferences
You can control cookies through your browser settings, our cookie preference center, or by contacting us directly. Disabling certain cookies may limit some website functionality, but essential features will remain available.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We're committed to keeping you informed about how we protect your personal information.
Notification Process
- Material changes will be communicated via email to your registered address at least 30 days in advance
- Updated policies will be posted on our website with clear indication of changes made
- Continued use of our services after changes take effect constitutes acceptance of the updated policy
- You may request clarification about any changes by contacting our privacy team
We encourage you to review this privacy policy periodically to stay informed about our privacy practices. The most current version will always be available on our website with the last updated date clearly displayed.
Contact Our Privacy Team
If you have questions about this privacy policy or how we handle your personal information, our privacy team is here to help.
Phone: +1 (780) 714-2132
Mail: montriveloqa Privacy Office
Hazeldean Mall, Kanata, ON K2M 1C9, Canada
We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please call our support line during business hours (Monday-Friday, 9 AM - 5 PM EST).